WARRANTIES AND RETURNS
All watches are covered by a one-year international warranty.
If there are any manufacturing defects on the watch itself (movement, case), you have the right to exchange or return the watch for a full refund within 14 days of receiving your watch. When you return or exchange the watches/straps, they have to be returned with the packaging and labels.
An admin fee of HK$100 will be excluded from your refund for the following returns:
- non-defective watches/straps
- rejected parcels due to duties and taxes made payable by recipient.
You must cover shipping charges and ensure that the watches/straps are adequately wrapped to prevent any damage to the products during the course of shipment. As soon as we receive them, we will inspect the products and proceed to exchange your products or give you a full refund. However, you will not be reimbursed for the original shipping charges.
We do not take responsibility for any products lost during the return shipping.
To carry out a warranty replacement or refund, please drop us a note on the contact form on our “contact us” page, and we will get in touch to process the exchange or refund.
A part replacement or repair fee will be charged, even within the warranty period, for the following scenarios:
- Aesthetic wear and tear caused by normal use (minor scratches on case and/or glass, discolouration or plating peeling on watch case and or buckles etc.)
- Damage caused by user’s carelessness (cracks, dents, broken glass etc.)
- Lost warranty card, or unspecified date and sign off/stamp on warranty card
Hypergrand - Tag
SUBTLE TO WICKED
The 01NATO stands as the firstborn of HyperGrand’s watch designs. With a breakthrough design comprising a highly readable double layered dial, irresistible straight-lined case structure and finished with a sandblasting technique, the 01NATO watch plays well with both smart and casual get-ups.
